Frequently Asked Questions (FAQ)

Welcome to Aroma Therm’s FAQ page! Here, you’ll find answers to commonly asked questions about our products, policies, and services. Whether you’re a first-time buyer or a seasoned candle enthusiast, we’ve got you covered.

General Questions

What is a candle warmer lamp?

A candle warmer lamp is an innovative device that uses heat to melt candles from the top down, releasing their fragrance without requiring an open flame. This flameless approach is safer and smoke-free, offering a cleaner and healthier way to enjoy your favorite scents.

Why should I choose a candle warmer lamp over traditional candles?

Candle warmer lamps eliminate fire hazards, making them safer for homes with children or pets. They don’t produce soot or smoke, keeping your environment clean. Additionally, they extend the life of candles by melting wax gently and evenly for prolonged fragrance diffusion.

How do I use a candle warmer lamp?

Using a candle warmer lamp is simple:

1. Place your candle under the lamp head.

2. Adjust the brightness and timer settings as desired.

3. Turn on the lamp and enjoy the soothing aroma as the wax melts.

For optimal performance, periodically pour out melted wax to refresh the scent.

Product-Specific Questions

Are Aroma Therm candle warmer lamps compatible with all candle sizes?

Most of our lamps are designed to fit a variety of candle sizes, including popular brands like Yankee Candles and Bath & Body Works 3-Wick Candles. Be sure to check each product description for specific size compatibility details.

Do Aroma Therm lamps come with bulbs included?

Yes, all Aroma Therm lamps come with halogen bulbs included. However, if you need replacements, you can easily find bulbs matching the specifications provided in the product description at local stores or online.

What is the timer function, and how does it work?

Many of our lamps feature a timer function that allows you to set the lamp to automatically turn off after 2, 4, or 8 hours. This adds convenience, safety, and energy efficiency to your candle experience.

Can I adjust the brightness of the lamp?

Yes, our dimmable candle warmer lamps allow you to adjust the brightness to control the wax melting speed and fragrance intensity. Customize it to suit your mood or activity!

Safety & Maintenance

Are candle warmer lamps safe to use around children and pets?

Absolutely! Candle warmer lamps are a safer alternative to traditional candles, eliminating open flames. However, the lamps do generate heat, so they should always be placed out of reach of children and pets.

How do I clean my candle warmer lamp?

To clean your lamp:

1. Turn off the lamp and let it cool completely.

2. Use a soft, damp cloth to wipe the base and lamp head.

3. Avoid abrasive cleaners or chemicals that might damage the lamp's finish.

What surfaces are safe for using a candle warmer lamp?

Place the lamp on stable, heat-resistant surfaces away from flammable materials. Avoid prolonged use on delicate surfaces to prevent heat-related damage.

Ordering & Shipping

Can I purchase replacement bulbs for my lamp?

Aroma Therm does not sell replacement bulbs directly. However, the specifications provided in each product description make it easy to purchase compatible bulbs online or at your nearest store.

Where do you ship your products?

We ship worldwide! Shipping rates and delivery times vary based on your location and will be calculated at checkout.

What should I do if my lamp arrives damaged?

Contact our customer service team within 7 days of delivery for assistance. We’ll gladly help with a replacement or refund.

Additional Questions

Can candle warmer lamps be used as nightlights?

Yes! Many of our lamps double as soothing nightlights, providing a soft, cozy glow ideal for relaxing before bedtime.

Can I use scented wax melts with Aroma Therm candle warmer lamps?

While our lamps are primarily designed for jar candles, they can work with wax melts if placed in suitable containers. Ensure the container fits the lamp’s dimensions and allows for even melting.

Still Have Questions? If you didn’t find the answer you were looking for, feel free to reach out to us through our Contact Us page. We’re happy to help!